Frequently Asked Questions
Everything you need to know about your 2(X)IST order.
How do I determine my correct size?
We provide a comprehensive size guide on every product page. Since our underwear and apparel are designed with a precision fit, we recommend measuring your waist and referring to our chart to ensure the best comfort and support.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that for hygienic reasons, underwear that has been removed from its original packaging cannot be returned.
When will my order ship?
Standard orders are typically processed within 1-2 business days. Once shipped, you will receive a confirmation email with a tracking number. Delivery times vary based on your location and the shipping method selected at checkout.
Do you offer international shipping?
Yes, 2(X)IST ships to many countries worldwide. International shipping rates and duties are calculated at checkout based on the destination and package weight.
How should I care for my 2(X)IST products?
To maintain the integrity of our premium fabrics and elastics, we recommend machine washing in cold water on a gentle cycle and tumble drying on low heat. Avoid using bleach or fabric softeners.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Klarna for interest-free installments.